"Thank You" for your interest in KwikSet Padding Compound. We are confident that you will benefit by the use of this product. Shipping: All orders will be shipped UPS. Shipping charges will be added to your invoice at "check-out" for your review and approval. Please choose a UPS Shipping option that meets your delivery time requirements. Refunds and Returns: Should you not be satisfied with this product, please return the unused container/containers within 90 days of purchase for a full exchange, credit or refund. Please note that this THIS PRODUCT SHOULD NOT FREEZE. If you notice a "cottage cheese" appearance, it probably froze in transit. Contact us immediately and the product will be replaced. Store with lid tightly sealed in a room temperature environment. 211 Norfolk Avenue Norfolk, NE 68701 800-433-3131 Email: orders@kwiksetpaddingcompound.com Fax: 402-371-4506